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Monday, September 26, 2011

2:30 PM - 3:25 PM
Track: Health Care View Track

RESULTS OF THE 2011 HEALTH PLAN MEMBER SATISFACTION STUDY

Jim Dougherty, Director, Healthcare Practice, J.D. POWER AND ASSOCIATES

  • See how companies stack up:  Aetna, CIGNA, Kaiser Permanente, Aflac, Blue Cross Blue Shield, Oxford, UnitedHealthcare
  • Key factors that drive satisfaction among health plan members
  • Learn how your company’s health plan compares

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