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Thursday, December 4, 2014

8:30 a.m. -

2015 AND BEYOND – WHAT DOES THE FUTURE HOLD FOR PRIVATE EXCHANGES?

Moderator: Scott Brown, Private Exchange Offering Lead, ACCENTURE
Panelist: Sherri Bockhorst, Managing Director, WILLIS TOWERS WATSON
Panelist: Shandon Fowler, Director of Marketplaces, BENEFITFOCUS
Panelist: Cathy Gobes, Head of Private Exchanges, Consumer Businesses, AETNA
Panelist: Ashok Subramanian, CEO and Co-founder, LIAZON

What have been your observations from this year’s open enrollment cycle? What has been the biggest surprise? What was the biggest challenge?

What sort of buying behaviors have you seen on your exchanges? For example, are certain types of plans, features, networks, are more or less popular than pre-exchange?

What types of innovations do you expect to see in the next 2-3 years in the products to move to a more retail-like experience?

As you plan for the next releases, what capabilities are you developing? How do these vary at all by market (e.g., retirees or other individuals, actives, part-timers)?

What are the opportunities with this new digital channel to impact cost and utilization, and what ideas for how we can leverage the channel to help influence cost and not just purchasing decisions.

 

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