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Monday, September 27, 2010

10:45 AM - 11:45 AM
Track: Health Care View Track

WHAT HEALTH PLAN MEMBERS WANT

Jim Dougherty, Director, Healthcare Practice, J.D. POWER AND ASSOCIATES

  • Study: Results from survey of 30K+ health plan members
  • Factors most important to employee satisfaction
  • Comparing the performance of health plans to meet worker needs

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