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Dominic Venturo, Chief Innovation Officer - Retail Payment Solutions, U.S. BANK

Making progress in the payments business requires progressive thinking...new ideas...innovation. This session will review the advantages and considerations of an innovation role and why it is a critical component to the future success of any payments business.

  1. WORKSHOP D: SUCCESSFULLY NAVIGATING THE DEBIT PAYMENT EVOLUTION  |  Purchase Now

    Debit transactions have experienced steady growth, even during an economic downturn that has cooled consumer spending. Debit transactions surpassed credit transactions before this year's credit crisis even began. The upturn isn't necessarily attributable to an increase in the number of debit cards issued, as that number continues to hover around 73 percent, but an increase of usage by cardholders and an increase in the average transaction amount. This workshop will give you a deeper look into why economic conditions affected an upturn in debit usage, and what the future holds. Discover the tactics that debit card issuers need to take in order to successfully navigate this payment evolution, including issuing standards, fee structures and small business debit strategies. Industry experts will cover present conditions and future forecasts in this state-of-the-industry look at debit.

  2. KEYNOTE ADDRESS: GROWTH FACTOR: THE CHANGING LANDSCAPE OF THE DEBIT AND PREPAID MARKETPLACE  |  Purchase Now

    Tim Murphy Group Executive Core Products, Global Debit & Prepaid, MASTERCARD WORLDWIDE

    Even as consumers tighten their budgets and more closely watch spending, they are increasingly exhibiting a preference for electronic payment options that can deliver significant value on everyday spend. As a result, debit and prepaid card products continue to be one of the greatest opportunities for growth for the payments industry across multiple sectors. This session will address the:

    • Changing competitive landscape of the payments market, focusing on the progression of debit and prepaid
    • Advantages of debit and prepaid across industry sectors
    • Successful program examples from the private and public sectors, and reloadable and payroll arenas
    • Best practices for reaching customers and maintaining growth through debit and prepaid solutions

  3. KEYNOTE ADDRESS: ATM REVOLUTION - CAPITALIZING ON THE NEW TRENDS IN THE ATM INDUSTRY  |  Purchase Now

    Tom Swidarski CEO, DIEBOLD

    The commitment to finding cost-smart new solutions that address the most pressing needs of the modern financial institution has propelled the ATM industry forward. Cost reduction, enhanced user experience, increased revenue opportunity, and improved security and risk management capabilities are just some of the opportunities; while deposit automation, channel integration, and personalized ATM marketing represent new ways to compete in today's challenging environment. This session will show how to maximize customer and shareholder value by capitalizing on these opportunities and building profitable strategies.

  4. OPTIONAL LUNCHEON INDUSTRY INNOVATION SESSION: WHAT'S IN THE CARDS?  |  Purchase Now

    High stakes are on the table with a full house of experts from Fidelity National Information Services® (FIS'). ATM, debit, prepaid, fraud and loyalty experts from FIS, plus a special guest panelist who will discuss card trends, emerging opportunities and industry forecasts. With real client case studies and an interactive audience Q & A session, these experts will give you the insight needed to beat the odds and meet today's marketing challenges with a full deck.

  5. BANKS AND ALTERNATIVE PAYMENTS  |  Purchase Now

    This session will explore a number of key topics around the ways in which leading financial institutions such as SunTrust are evaluating partnerships with newly emerging alternative payments networks, including factors driving the growth of alternative payments networks; consumer behavior trends around the need for non card-based methods for conducting online commerce transactions; threat of alternative payment networks to traditional card products; and critical success factors for alternative payment networks.

  6. PREPAID: PATHWAY OR DESTINATION?  |  Purchase Now

    Rachel Schneider Innovation Director, THE CENTER FOR FINANCIAL SERVICES INNOVATION

    Learn how to strengthen your company's prepaid strategies by balancing a better understanding of customer needs and desires, what is currently succeeding, and what innovations are on the way. There are currently many different models in the marketplace - different approaches to distribution and functionality, different partnership strategies, different ideas about what the ultimate goal of a prepaid card should be. Is it a useful but temporary tool? A pathway into the traditional banking system? An effective substitute for a bank account? To help answer these questions, you get the latest insights from leading prepaid innovators as well as from CFSI's own market-testing initiatives and groundbreaking voice of the consumer research.

  7. MCOMMERCE READINESS: PREPARE NOW. BENEFIT IN THE FUTURE.  |  Purchase Now

    Barry McCarthy General Manager, Mobile Commerce and POS, FIRST DATA

    This session looks at the evolution of mobile commerce, explores the future and defines why it is important today. How do you ready your clients and customers for mCommerce? Why is it important to pay attention today when a critical mass will likely not develop for a couple of years? This session will educate attendees on how current payment products will evolve once inside the mobile phone, what it means for their business and how to balance the right mix of traditional and emerging payment offerings.

  8. PREPAID MARKET SIZE AND TRENDS  |  Purchase Now

    Tim Sloane Director, Prepaid Advisory Service, MERCATOR ADVISORY GROUP

    Mercator Advisory Group will release its latest data on the overall size and growth of the total prepaid industry, the economic impact on specific segments, and a review on how key segments, such as Gift, Payroll, Incentive and GPR cards have performed. Supported by this fact base, Mercator will share its perspective on how market dynamics, such as consumer behavior and the evolution of prepaid malls, is reshaping specific segments and impacting the industry.

  9. BUILDING A NEW GLOBAL ATM NETWORK FROM THE GROUND UP  |  Purchase Now

    Amy Parsons Global ATM Expansion, DISCOVER FINANCIAL SERVICES & PULSE

    In just 12 months, PULSE expanded from a U.S. debit network to a global network providing Diners Club International® cardmembers - and later this year, Discover® cardmembers - cash access at more than 600,000 ATMs and over-the-counter locations in more than 100 countries. Cross-functional teams from Discover, PULSE and Diners Club worked closely to deliver the technology and support necessary to create this new global cash access network. This presentation describes the challenges they faced and successes they shared to launch this network.

  10. SURVIVAL OF THE FITTEST - LOYALTY THAT DELIVERS BREADTH  |  Purchase Now

    The financial marketplace is operating in unprecedented times, and consumers' psyche regarding banks has shifted from one of confidence to insecurity and high value-driven expectations that go beyond existing product offers. Consumers want a breadth of reward earning opportunities across financial products as well as from the merchants they shop with both online and in retail stores, so they can consolidate and benefit. Economic challenges have driven consumers to seek out greater value from their preferred programs, requiring banks and issuers to provide deeper benefits and to enhance offers to best serve their customers. Don't let your program be the one that falls to the wayside. Learn how to keep your card top of wallet throughout this difficult economic times. Rewards-based programs that address consumer online and offline shopping habits with personalization and always on offers are some of the ideas this panel of financial institutions, merchants and partnership marketing experts will discuss.

  11. INTERNET PIN DEBIT: OVERVIEW AND PANEL DISCUSSION  |  Purchase Now

    Merchants, tired of the high cost and fraud of bank cards, are aggressively steering consumers to alternative payment methods. Javelin Strategy & Research predicts that alternatives will capture 30% of the e-Commerce market by 2012, up from just 14% today. Internet PIN debit is an emerging, bank-sponsored payment method that provides FIs a high margin card based payment method that keeps more business 'in the bank.' This session will cover what Internet PIN debit is, how it works, and the benefits it provides to FIs in terms of reduced fraud, incremental volume and revenue growth. Senior executives from an FI, EFT network, merchant and a merchant acquirer will share their experiences with Internet PIN debit in an interactive panel with audience Q&A.

  12. THE EVOLUTION OF ONLINE PAYMENTS  |  Purchase Now

    Rene Pelegero Senior Director, Industry Relations and Strategy, PAYPAL

    Acquisitions and partnerships with both established and emerging payments companies have driven e-commerce and online payments in recent years, increasing its impact on banks, payments processors and networks. This presentation will cover significant partnerships that have emerged, propelling e-commerce forward, as well as the upcoming trends and developments in this sector that will continue to have an impact for years to come.

  13. TIME IS MONEY: MEETING CUSTOMER NEEDS THROUGH MULTI-CHANNEL SOLUTIONS  |  Purchase Now

    Consumers are cashing out of the stock market, saving and being more cautious with their funds, making your role as a financial institution more important than ever. Providing multi-channel solutions and communications targeted to their needs, goals and financial aspirations is one of the most effective ways of strengthening your relationship with your customers. Multi-channel solutions are proven to increase customer retention, reduce cost and increase wallet share. Learn more about the future of multi-channel solutions and ways to ease consumers' concerns and help you connect with the consumer when it matters most.

  14. THE MERCHANT PERSPECTIVE: INTERCHANGE, ALTERNATIVE PAYMENTS, AND MORE  |  Purchase Now

    What do merchants want and expect from payments? Is there a good resolution to the ongoing debate over interchange? How are merchants helping protect the security of bank card data? Are there win-win opportunities for banks and retailers? This panel discussion will address:

    • Merchants' preferred payment methods and relative costs
    • Perspectives on interchange and potential future changes
    • PCI compliance and other approaches to data security
    • Interest and adoption of alternative payment methods, including contactless and mobile

  15. KEYNOTE ADDRESS: CREATING A FRAMEWORK FOR PAYMENTS INNOVATION  |  Purchase Now

    Dominic Venturo Chief Innovation Officer - Retail Payment Solutions, U.S. BANK

    Making progress in the payments business requires progressive thinking...new ideas...innovation. Two years ago, U.S. Bank further solidified its commitment to innovation in payments when it created a dedicated group to focus on emerging markets and new technologies. Since that time, the group has delivered industry-leading pilots and advanced the bank's reputation as an innovator. This session will review the advantages and considerations of an innovation role and why it is a critical component to the future success of any payments business. In addition to reviewing a few recent pilots at U.S. Bank, the discussion will cover an approach to establishing and managing the innovation function and, hopefully, dispel some of the myths surrounding innovation.

  16. THE NEW PREPAID REGULATORY ENVIRONMENT  |  Purchase Now

    Greater regulatory scrutiny of the cards and payments industry is increasing, as evidenced in recently enacted legislation aimed at credit card issuers. The trend is not likely to slow. As regulators sharpen their focus, other segments within payments are also likely to be affected. This session will provide an overview of key legislative and regulatory initiatives (both proposed and recently enacted) affecting constituents in the prepaid card market. This session will also cover steps to take to comply with existing and proposed requirements.

    • The extension of regulation E to general purpose prepaid cards
    • Regulation of fees
    • Consumer disclosures

  17. HOW A COMMUNITY BANK BECAME A PIONEER IN MOBILE PAYMENTS  |  Purchase Now

    La Junta, Colo. is a community of around 8,000 people, and is known for its commercial, agricultural and ranching ventures. La Junta has not traditionally been considered a hot spot for mobile payments, but that changed on May 21, when The State Bank went live with Bling Nation's Community Payments Service, which is marketed as Redi Pay Bling, an alternative to expensive, traditional payments networks and accompanying rewards programs. Bling Nation enables consumers to pay merchants with the tap of a mobile phone instead of using a credit card or cash. In addition to consumer convenience, merchants reduce interchange fees, and banks increase income. Within three weeks of implementation, the bank had activated 25 percent of its customers on the payments network and opened more merchant accounts in that span than in the past two years combined.

  18. TARGETED MARKETING AT THE ATM  |  Purchase Now

    With bank competition for customers at an all-time high, personalization at the ATM can have a real impact on the way customers perceive their bank's interest in their business. ATM personalization can go beyond welcoming customers by name or using their preferred language, allowing banks to offer targeted offers to individual customers or non-customers. A recent Aite Group study of U.S. bank ATM executives found that only 23 percent of surveyed banks will be running targeted marketing campaigns at their ATMs by year-end 2009. These early adopters of targeted marketing at the ATM are seeing valuable benefits, including customer acquisition, new account opening and cross-sell opportunities. This session will provide examples of campaigns that have been implemented at the ATM channel and describe how offers are presented to customers at the ATM, the process followed once an offer has been presented, and the results gleaned from various types of campaigns. Specific bank examples will also be shared.

  19. THE PREPAID OPPORTUNITY FOR REGIONAL AND COMMUNITY BANKS  |  Purchase Now

    Cathy Corby Parker EVP, FSV PAYMENT SYSTEMS

    The open-loop prepaid market has seen dramatic growth with no signs of slowing. Large financial institutions and processors have been the major beneficiaries of this growth as they extended their banking relationships into prepaid for large corporations and government agencies. But what if you're a smaller FI? How can regional financial institutions participate in the prepaid growth? This presentation will discuss the opportunity for offering prepaid cards to existing corporate and retail banking customers, some practical steps on getting started, and advice on pitfalls to avoid.

  20. DEBIT: THE CREDIT UNION PERSPECTIVE  |  Purchase Now

    Learn about the key trends that are driving the growth of the Debit business in the U.S., and hear tips and techniques on how to encourage debit card usage and deepen member relationships. We will also discuss how to integrate cost-effective strategies and manage the various levers that stimulate interchange growth, while keeping your debit card top of wallet.

  21. THE FUTURE OF DECOUPLED DEBIT  |  Purchase Now

    Mike Grossman CEO, TEMPO PAYMENTS

    Decoupled debit was a radical wake-up call to the card industry, threatening to disintermediate depository banks from debit's interchange stream, and no company was more associated with this capability than Tempo. In this session, hear how the pioneer of decoupled debit is seeking to create an affinity debit segment where none has previously existed. Using Web-based technology, any organization can quickly and easily offer affinity debit cards to any consumer -- with a compelling and relevant value proposition.

  22. LUNCH ADDRESS: CAN YOU AFFORD TO IGNORE RISK? EMERGING THREATS IN THE ATM INDUSTRY  |  Purchase Now

    Peter Tippett VP of Technology and Innovation, VERIZON BUSINESS

    The types of logical threats emerging in the financial industry are not new to the world. However, they are new to the ATM industry. The good news is that risk management best practices from the IT community are well prepared to address the issue by leveraging their knowledge and experience. Peter Tippett president of Technology and Innovation for Verizon Business and creator of the first commercial anti-virus product will share his insights on identifying vulnerabilities in your ATM network and implementing best practices and compliance management.

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